Frequently Asked Questions
Everything you need to know about our premium menswear and services.
How long does it take to receive my custom order?
Since our garments are made-to-order to ensure the highest quality, please allow 4 to 6 weeks for production and delivery. You will receive a tracking number as soon as your garment is shipped.
What is your return policy for custom-made items?
Because custom items are tailored to your specific measurements, they are non-refundable. However, we offer a fit guarantee and will cover a portion of local tailoring costs or provide adjustments if the fit is not perfect.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I determine my correct size?
We provide a comprehensive sizing guide and a virtual fitting tool on each product page. For custom orders, we use a proprietary digital sizing algorithm based on your height, weight, and fit preferences.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm.
Where are your garments manufactured?
Our collections are ethically produced in small batches by master tailors in the United States and Italy, using the finest fabrics sourced from world-renowned mills.